HealthSaveYour first purchase: 14 days
If Care, Hosted or Teams isn't right for you, ask within 14 days of your first payment for that product and you get the full amount back. You don't need to give a reason.
Renewals and partial periods
We don't refund part of a period, and we don't refund renewals. Cancel before the next renewal and you won't be charged again. The plan stays active until the period you paid for ends.
Hosted pre-orders
- A Hosted pre-order is refundable in full at any time until we create your instance.
- We create instances only after 15 people have pre-ordered. If Hosted doesn't reach 15 pre-orders, we refund every pre-order in full.
- Once your instance exists, you still get the 14 days above, counted from the day we create it.
How to ask
Email support@healthsave.app from the address you used at checkout, or find your order on paddle.net and request the refund there. Paddle is our merchant of record, so Paddle sends the money back to the payment method you used.
Your legal rights
In the EU, EEA and UK you can withdraw from an online purchase within 14 days. This policy gives you at least that. Nothing here limits rights you have under the consumer law where you live.
App purchases
HealthSave Pro and Pro gifts are App Store purchases, and Apple handles their refunds. Request one at reportaproblem.apple.com. We can't refund App Store purchases ourselves.
Changes
2 November 2026: first draft published. Related: terms of sale, privacy policy, pricing.